Document360
Document360 is an AI-driven self-service knowledge base tailored for both customers and teams, simplifying knowledge management and enhancing information accessibility.
Product Information
What is Document360?
Document360 is an advanced platform designed to empower businesses in constructing, sharing, and maintaining comprehensive knowledge bases. It caters to both customer-facing documentation and internal resources, facilitating the creation of user-friendly manuals, standard operating procedures (SOPs), wikis, and product documentation. The platform features a dedicated portal for editors, writers, and reviewers, ensuring collaborative content development. Additionally, it provides users with customizable sites for both customers and employees, integrations for SaaS applications, and API documentation for developers. Document360 also includes robust analytics to help users monitor knowledge base performance, SEO optimization tools, and a business glossary, making it an indispensable resource for organizations seeking to streamline knowledge sharing and improve customer service.
Core Features
Portal for Editors, Writers, and Reviewers
Site for Customers and Employees
Widget for SaaS Products and Websites
API Documentation for Developers
Analytics
Workflow Management
SEO Integrations
Advantages
Use Cases
Creating Comprehensive Customer Knowledge Bases
Developing Internal Resource Pages
Formulating Standard Operating Procedures
Building Wikis for Team Collaboration
Managing Product Documentation
Deflecting Support Tickets
Analyzing User Engagement
Frequently Asked Questions
What is Document360?
Document360 is an AI-powered self-service knowledge base that enables businesses to create, manage, and share documentation efficiently.
What are the core features of Document360?
Core features include a portal for editors, customizable sites for users, API documentation, analytics integration, and workflow management.
What industries can benefit from Document360?
Industries such as tech, customer service, education, and healthcare can effectively utilize Document360 for managing critical documentation.
Reviews
Primary Tasks For Document360
| # | Task | Popularity | Impact | Follow |
|---|---|---|---|---|
| 1 |
📂
Document management |
88% Popular
|
87% Impact
|
|
| 2 |
📄❓
Document QA |
46% Popular
|
82% Impact
|
|
| 3 |
🤝
Customer engagement |
42% Popular
|
78% Impact
|
|
| 4 |
🤖
Business automation |
65% Popular
|
85% Impact
|
|
| 5 |
💬
Customer support |
46% Popular
|
77% Impact
|
|
| 6 |
📊
Database QA |
46% Popular
|
78% Impact
|
|
| 7 |
⚙️
Workflow automation |
54% Popular
|
85% Impact
|
|
| 8 |
📈
Content optimization |
81% Popular
|
85% Impact
|
|
| 9 |
✍️
Article writing |
85% Popular
|
75% Impact
|
|
| 10 |
📝
Customer feedback analysis |
50% Popular
|
78% Impact
|
|
| 11 |
🔍
SEO content |
62% Popular
|
78% Impact
|
|
| 12 |
📄
Content |
81% Popular
|
78% Impact
|
|
| 13 |
📦
Product management |
77% Popular
|
78% Impact
|
|
| 14 |
📱
Social media management |
65% Popular
|
82% Impact
|
|
| 15 |
📈
Business strategies |
54% Popular
|
78% Impact
|